Very clean hotel with good facilities and very near and good access .food court also near to its elevator and hyper market also easily accessible to its elevator. Also to mention staff was very courteous.

فندق ممتاز وسعدت بإقامتي فيه وكانت تجربة ممتعة وجميع العاملين بالفندق بشوشين ومتعاونين ويتعاملون باحترام حجزت غرفتين لي ولعائلتي واستمتع الجميع بمدة الاقامة وسوف اقوم بترشيح الفندق للاهل والاصدقاء وفي المرة القادمة سوف احضر للفندق نفسه

The hotel experience was veey good overall However the room service was slow to respond, we had to tell them two or three times to bring us water . The iron was not burnt and it burned our clothes The staff was friendly but they should learn to speak in english for better communication with all guests because alot guests faced communication problem since staff was not good in speaking english Aala was our reception guy he was very good and professional

Yet again I have enjoyed a very pleasant stay at this wonderful hotel, where maximum luxury and homely atmosphere are perfectly combined. The splendid location of the hotel is of course a major factor, but it is complimented by a crew of professional staff members in every single department which we came across during our 18 nights stay.

I would certainly recommend to everybody. Location is great, Services were excellent particularly at the main desk. It's an easy access from the parking area to the hotel. Breakfast was good. There is also supermarket in the building along with food court so for me it ticks every single box. I cannot hesitate to give 5 star for over all stay.

هذا الفندق من أفضل الفنادق التي أقمت فيها بمكة المكرمة. مسئولي الإستقبال علي قدر كبير من الاحترافية المهنية وخاصة الاستاذ وليد والاستاذة نبأ. الموقع وإطلالة الغرفة والخدمات والإفطار كلها أشياء تستحق التقدير والثناء. تجربة رائعة ستظل عالقة في الذاكرة لفترة ليست بالقصيرة. الف الف شكر لمسئولي هذا الفندق. وبالتوفيق والتقدم علي الدوام.

I was staying for days in rotana rayhan makkah dan was very good experience and while our umrah with my families. They are very appreciate for all your service and location and cleaning was great and youbare deserve as 5 star hotel

Staff should be friendly and helpful to the Jemaah (Umrah) and chairs/tables shouldn't be at the lobby area it was blocking walkway to the coffee house and when during the Jemaah arrive for check in at the hotel they should be place the at foyer area(In front coffee house).

Lokasinya sangat bagus dan cepat terhadap permintaan untuk amenitis cleaning ataupin keramahan sangat bagus. Kita recommend banget buat family dan semua jemaah umrah karena sangat dekat dengan harom dan depan kaabah

Location is very good near to Harram, very fast Elevator there are many restaurant near the hotel open 24, hours, i can get All varieties off food at p3, shopping mall are available Only i facing one things when i going mosque so i will change two Elevator to reached in Harram